Cuban Chain "Prong"
When will I recive my order?
You will receive your jewelry at your door in a period of 4 to 7 business days. For international shipments, it may take a little longer, depending on the country. For more information, visit the Shipping Policy.
How much do shipments cost?
We offer FREE shipping in orders from $49. The price of the shipping is $3.99
Do you do international shipments?
Yes. We ship our products to more than 150 countries. Still, there are countries in which we cannot ship our products. For more information, see the Shipping Policy.
How do you protect my payment information?
We take security very seriously and do not process your payment information ourselves. All matters related to payment on Street Chains are handled by PayPal and the credit card company. Our store has an official SSL certificate that guarantees 100% security during the customer's payment.
Is my personal information kept private?
We are fully committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties, except when it is part of the provision of a service, eg. Eg arranging a product shipment, conducting credit checks and other security checks, and for research and customer profiling purposes or when we have your express permission to do so. For more information, read our Privacy Policy .
How can I cancel or change an order?
If you need to change the shipping address, send us an email to contacto@street-chains.com ASAP and we will do our best to change it. If your order has already been shipped or processed, we will not be able to cancel or change your order.
What is your return policy?
We offer a 7-day return policy from the moment the customer receives their package. For more information you can consult our Refund Policy .
Will I have to pay taxes or customs duties?
You will not be charged any excise tax. If the package is detained in customs (it does not usually pass), the client will have to pay the taxes.
Are the stones real diamonds?
In most Street Chains products we use cubic zirconia stones, which is an excellent alternative to natural gemstones as it is more scratch resistant for everyday use. Unlike natural gemstones that are mined from the ground using large machinery, explosives, and unsafe working conditions, laboratory-created sapphire was developed to be more durable with better optical characteristics than a diamond, maintaining an ethical standard to protect our environment, and also, saving you the enormous amounts of money that diamonds cost.
Will the color of my jewelry fade or will my skin turn green?
If you take good care of your jewelry, the color will not fade or your skin will turn green. In order for them to remain as new, it is very important to follow the following tips:
- Avoid contact with water, soap, chemicals, sweat, colognes, etc.
- That is why it is very important to remove jewelry when you go to shower, bathe, exercise, sleep, or when applying colognes or chemicals.
Our jewels come with a box or a perfect bag to store them when we are not using them.